SpectrumWise is more than the average IT support company. As an A+ rated, BBB accredited IT support and cybersecurity service provider in Charlotte NC, we are recommended for our commitment to keeping our partners 100% satisfied with the quality of service we provide. Specifically, our clients enjoy high-definition VoIP phone systems that keep communication with their mobile workforce flawless. With our VoIP solutions, you get accessible phone lines and web portal management while saving on hardware acquisition and maintenance for a fixed monthly fee.

When your tech equipment goes down, you are losing money in the form of lost revenue opportunities and slowed down operations. Every minute lost restoring normal operations is money wasted, which is why we take the shortest amount of time possible to respond to your IT support request and get things back on track. While it may take a few hours or sometimes days to find and fix severe issues, our experts fast-track the process so you can get your business running as we resolve the issue.

Absolutely. We provide ongoing IT support for both on-site and remote IT support requests. Support activities may include the installation of equipment at your physical location, the installation of software on your local devices, and proactive monitoring of your systems and networks. At SpectrumWise, we adopt a preventive approach that involves detecting and resolving issues before they cause disruption in your business operation. We are available 24/7, so you can rest assured that we will be there when you need us.

SpectrumWise only charges you a flat monthly rate with no hidden fees. We do not upsell to our clients, so our transactions are void of hidden fees and charges. That way, our clients can structure their budgets wisely. We also value transparency, which is why we fully disclose any increase in our monthly recurring fees or service rates in your Quote and Services Guide. If we determine that OEM or third-party support is required, we will reach out to you and seek your permission before pursuing the recommended action.

We offer customized IT solutions after a careful assessment and review of your current IT environment. Our IT consultants first attempt to understand your current challenges and gaps, before recommending a well-documented IT strategy that aims to solve recurrent issues and bring the most out of your tech equipment. Specific advice from SpectrumWise is provided on new installations and new IT practices implementation, down to the cessation of acts that threaten the well-being of your IT environment.

As a leading managed IT service provider in Charlotte, NC, we stay ahead of the pack by setting up impenetrable threat detection controls. If our network monitoring systems pick up anomalies in your IT environment, our IT specialists investigate deeper to understand its nature and the risks it poses. We have also partnered with industry leaders in IT, including Microsoft, Dell, Cisco and SonicWALL, which keeps us in the know when it comes to the latest technology trends.